Rental Agreement
Quotes and Pricing: A quote holds pricing and event date availability for 3 days. Pricing is non-negotiable and subject to change without notice if beyond quote hold time frame.
Retainer: An initial retainer of (your deposit) of (total cost) and a signed contract must be secured prior to any services being performed by Humble Marquee. The last payment will be due on (two weeks before your event).
Deposits: Deposit is due with signed rental agreement and is half of total due. Complete invoice total with any changes or substitutions due two weeks prior to the event.
Setup: Setup is included in delivery. If Humble Marquee, LLC determines that misuse of items may occur, the letters will not be left at the venue and no refunds will be issued. It is not advised to move rental pieces once set up, as they are heavy and may get damaged with unnecessary rearranging. Setup placement will be discussed and in contract prior to the event. Letter placement must be in a location where items will stay dry. Customers assume responsibility in outdoor events as well. If inclement weather is possible, customers must have a plan b with alternate location to avoid damage to Humble Marquee, LLC's property. Placement must be on stable, flat ground and not above ground level. Nothing is to be attached to marquee letters unless discussed with Humble Marquee, LLC and in contract. Balloon garlands can not be attached with command hooks or stickers and nothing is to be attached to the electrical cords on the back of the marquees, as this will cause damage and the client will be fully responsible for damaged items.
Pick up: When pickup is chosen, return date and time will be scheduled with Humble Marquee, LLC. If items are not returned per schedule arrangement, a late fee will be charged. If Humble Marquee, LLC is unable to reach renter, replacement fees will be determined and customer credit card on file will be charged.
Damaged Items: Customer assumes responsibility in full once marquees are delivered. Customer agrees to pay complete replacement costs of $250 per marquee for damaged or lost marquee letters. Rental items must remain in "like new" condition. Handprints and small smudges that can be touched up with paint are not an issue. However, excessive markings, scratches, indents, mud or dirt will be assessed and additional charges may occur. Items will be reviewed by Humble Marquee, LLC once returned and the customer will be notified within 5 days of any damages and possible charges. Damage/replacement costs must be paid within 7 days or the credit card on file will be billed.
Refunds: Deposits are non-refundable, but transferable within 6 months.
Postponement Policy: If event is postponed, all services will cease at time of notification of postponement if no determined new date is provided. Payment schedule will be determined and readjusted post new event date notification. If client requires services to resume, post new event date being established, second payment will be required at time of service re-start.
Breach in Contract: if payment is not received by due date, credit card on file is invalid, expired or unable to be authorized, non payment will be a breach of contract. If payment is not made by a specified due date in contract or communicated and authorized by Humble Marquee, LLC items and event dates are available to other customers without notice. Humble Marquee, LLC. is not contractually obligated to refund previous payments or accept payments attempts beyond the due date in contract.
Photography: By agreeing to the rental terms you are giving Humble Marquee, LLC rights to use photos taken at your event for marketing and advertising purposes. You will not be compensated from the use of these photos.
Communication: Humble Marquee keeps a written record of communication in each client's portal regarding events. Saving important emails can be helpful if you need to refer back to what was communicated upon in an earlier message, provide some kind of proof (for example, proof that you have paid for a service, or review the content of an important meeting or memo. Our business hours are Monday-Friday 10am to 8pm during these times text messages and phone calls can be accepted. Any form of communication outside of business hours shall be sent via email and clients should expect a response within 24 hours.